What can I expect as a new patient?
As a first time patient, we recommend you schedule a full comprehensive oral examination with one of our staff, where we will access your dental health, history and goals. We take the time to explain where and why we recommend each dental treatment.
What if I had an examination previously?
Because we have not seen you before and have no history of your dental health we would still be required to perform and initial dental examination to confirm if you require treatment of any kind. Some dental insurance companies will cover initial examinations, you should check with them.
What does my new patient exam include?
Every new patient examination includes an in-depth look at your teeth and mouth, going over past oral history, and any explanations about past or future treatments. The new patient examination does not include a cleaning by a hygienist.
Can I bring x-rays from a previous dentist?
You can transfer any old oral history to us during your first examination, however anything older than 8 months may not be an accurate representation of your current oral health. In order to get a more up to date view, we may require new imaging of your teeth.
How can I direct my bill to my insurance company?
If you have dental coverage form your insurance provider, make sure to tell our receptionists before your appointment so we can submit your claim to your insurance company when you are finished. The insurance companies will cover you at your eligible coverage amount, and you will be required to pay the difference.
If your plan does not allow assignment of benefits, you will be required to pay the total amount for your treatment on the day; we can help submit your claim for you so you get reimbursed directly by your insurance.
I’m not a patient but can you submit a dental estimate for me?
Due to privacy reasons, we cannot submit a dental estimate if you are not a patient at our clinic. We may be able to provide estimate costs for dental treatments for you to call your insurance provider and check your coverage.
What insurance information do I need to provide?
In order to bill successfully to your insurance provider, we will need: The carrier name, group/plan number, ID/subscriber number, and the full name and date of birth of the policy holder.
How expensive is dental treatments?
Our dental clinic follows the most up to date Ontario Dental Association fee guide and we strive to provide you with affordable, high quality dental care.
We recommend and encourage our patients to ask questions about their dental treatment and pricing so you are aware of what to expect during and post treatment. We are transparent about the cost of dental care and you won’t find hidden fees.
What is your cancellation policy?
We do our best to accommodate your schedule and we reserve a time slot just for you. We ask that you respect our time by providing us at least 48 hours notice for changes or cancellations. We greatly appreciate your cooperation and understanding.
Are you open for dental emergencies?
Whether you are a new or current patient give us a call or message for any emergency and we will strive to see you the same day or the next available time slot.